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United States Tour Operators Association $1 Million Travelers Assistance Program
Sunny Land® Tours, Inc., as an Active Member of USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Sunny Land® Tours' customers in the unlikely event of bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Sunny Land® Tours may be sufficient to provide only a partial recovery of the advance payments received by Sunny Land® Tours. Complete details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to information@ustoa.com or by visiting their website at www.USTOA.com.
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Reservations and Payments: A non-refundable $200 per person deposit is required at time of booking and additional non-refundable deposit of $400 may be required on air-inclusive packages to comply with airline ticket deadlines. Final payment is due 45 days prior to departure. All prices exclude surcharges during the period of Dec. 15, to Jan. 06, levied by airlines and hotels and affect features, payments and cancellation conditions. Air tickets are non-refundable once issued. Hotel rates include taxes and service fees.
Air Transportation: Sunny Land Tours contracted Special Discounted Air Fares in conjuntion with these programs from Delta; Taca; Lacsa; Martin Air and other scheduled airlines. Inquire about these special air fares aplicable to your tour departure date at time of reservation. These reduced air fares require immediate ticketing and non-refundable payment to the airlines.Round trip flights by Delta Airlines or U.S. Airways, Lacsa Airlines or any IATA airline, which cannot be held responsible for any act, omission, or event during the time passengers are not on board their aircraft.
Documentation: A valid passport is required of U.S. citizens for travel. A tourist card will be provided on the plane prior to arrival.
Cancellation: Cancellation within 30 days of departure date will be subject to a minimum of 25% of tour cost plus any penalties levied by Airlines or Hotels. Cancellation within 21 days departure date will be subject to 50% penalty and no refunds can be given for cancellation within 14 days of departure date. Unused tour features are neither refundable nor exchangeable once the tour is in progress. Trip insurance is available, highly recommended and payabl;e with tour deposit. In the event of urgent cancellation contact SLT 800-783-7839. In FL 386-449-0059. In CR 506-296-9948/9949.
Transfers and Sightseeing: A complete program is offered throughout each tour as shown within
the itineraries. Entrance fees to places of interest as well as lunches on full day outings where specified
are included in the tour cost.
Tour guides: The services of competent local guides and hosts are provided on all tours.
Tipping: All gratuities and handling charges to hotel staff, porters, chambermaids and waiters are
included. Tipping on board cruise ships is not included and personal tipping to guides is left at
passenger’s discretion.
Not included: Tour prices do not include items not specified above: passports, meals not included
in tour, airport and Port taxes, tips, laundry, mineral water, excess baggage, and items of purely
personal nature. Tour packages shown on pages 4 up to and including page 28 do not
include international air fare.
Refunds: Since all tours are on the basis of inclusive arrangements, no refund can be considered
or given for any absence from the tour or any unused services or meals, once the tour has commenced
and is en route unless special arrangements have been made at time of booking. Any
and all claims for refund are to be made only to the booking office, as no agents, representatives,
guides, or any other persons, are authorized to make or promise to make any change or alteration
of the official conditions and regulations. No claim can be considered if not made within
60 days from completion of tour. No claim can be considered if it is not accompanied by a completed
service adjustment coupon or written authorization from our overseas representatives,
and/or hotels. Refunds to be made in writing: tours@sunnylandtours.com or by fax (386) 449- 0060.
Alteration: Sunny Land Tours reserves the right to cancel or alter the content of a tour should
conditions make this necessary. In this event, the best possible alternative will be offered and a proportional refund made as appropriate.
Tour Performance Warranty: If for any reason within our control, Sunny Land Tours fails to
provide any service, hotel, cruise, meal, or transportation as outlined in the final itinerary, an
appropriate refund will be issued to the client upon presentation of a completed service adjustment
coupon or written authorization from our overseas representatives.
Responsibility and Liability: Sunny Land Tours, Inc, in operating these land arrangement is responsible to the tour participants for supplying the services and accommodations offered to the participants as stated in the brochure. Sunny Land Tours, Inc., as tour operator, disclaims all liability for loss, damage or injury sustained in connection with services and accommodations provided by railroads, bus operators, local sightseeing companies, tour operators, steamship companies, airlines, hotels and lodging facilities,
all operating under the laws of the country in which these services are provided. The right to alter any land tour arrangement is reserved. The carriers concerned are not in any event responsible for any act, omission or event, occurring during the time passengers are not aboard their plane, vessels or other conveyances.
Please note: All of the information in this web site is correct as of the date of publishing (which is October, 2007) to our best knowledge. Sunny Land Tours cannot be liable for any errors and/or omissions that may be found o this site.
All rates subject to change.
Copyright © October 1, 2007
by Sunny Land® Tours.
Written by Lori Sidawi-Cabada.
All rights reserved.
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